Safe Haven Computers Support

Remote Computer Support Options

One of the things our customers love the most about Safe Haven Computers is our remote support services. If you’re experiencing technical difficulties and have spoken to one of our technicians about your present dilemma, this is the step where we need your help so we can help you. Download and install our Quick Support software if you only want to give us access to your computer this one time, or download and install our Remote Host software to allow us to remotely access your computer whenever you need our assistance. It’s completely up to you.

We recommend installing our Remote Host software if you are a regular business client just to save you time down the road — otherwise you’ll have to repeat the download and installation process each time you use Quick Support.

Quick Support

For remote support on a one-off basis, download and install our Quick Support software. It really is that simple

Remote Host

Like us as much as we like you? Download and install our Remote Host software! Doing so gives us remote access to your device when you need our assistance.

Frequently Asked Questions

Many of our clients ask us similar questions when they have computer problems. To make things simpler for you, we’ve compiled the answers to those questions right here. Please read through what we have to say — the solution to your problem may be just below! If you still need assistance, call us right away at 908-252-1940. An employee from the Safe Haven Computers team will be more than happy to help you.

What should I do if I get a warning my computer is infected?

Know what antivirus program you are using and how it alerts you of issues.  If you get a warning that malware has been detected, carefully read the message to see what the program is warning you about. If the alert is not from your program or if it is asking for you to install a program or pay money, it is malware.  Shut down your computer and get the malware cleaned.  The earlier malware is detected and addressed, the better it is for your computer’s health!

What should I do if my computer has crashed and locked itself up?

Computers perform billions of miracles (or instructions, depending on how you look at it) per second and occasionally one will go wrong. Luckily, sometimes a reboot is just what your computer needs. Do a complete shutdown, then restart by hitting the power button.

What should I do if my email isn’t working?

Check to see if you can still connect to the Internet, then reboot your computer. If your email does not work after the reboot, your email provider is most likely the source of the problem. Check their website for any outage notices or call their helpline to speak to customer service.

What should I do if I can’t connect to the Internet?

Begin by checking to see whether any other computers in your home or office can connect to the Internet. If they are all having connectivity issues, shut down each device. Unplug the power from your router and cable, or remove the battery from your fios modem. Wait 30 seconds before putting the battery in or repowering your modem and router. In another minute, turn on your PC and test to see if your Internet access has been restored.

How do I install the Quick Support software?

First, click “Download and install our Quick Support software.” Hit Run when the download is complete, accept the disclaimer,  and provide the  ID that appears to our support team member.

How do I install the Remote Host software?

Begin this process by clicking the link to “Download and install our Remote Host software.” The TeamViewer 8 Host setup box will appear. Hit Next on the first screen, then choose whether you want to set up TeamViewer for personal or commercial use. Hit Next again to progress to the next step. The License Agreement will appear for you to read through and accept and, when you hit Next, will be followed up by a screen where you will create a password. Finally, hit finish!